Core Services
I specialize in making insurance and claims management easier for private practice clinicians by offering tailored support to meet your practice’s unique needs. My services include credentialing, claims submission and management, benefit verification, troubleshooting, and onboarding support. I also provide consulting and resources to help clinicians navigate client conversations about balances and payments with confidence and compassion.
Whether you’re looking for ongoing claims management or one-time support, I’m here to help streamline your billing process so you can focus on providing exceptional care to your clients.
Please contact me for more information about services and pricing.
1
Claims Submission & Management
-
Submit claims accurately and efficiently
-
Track and follow up on unpaid or denied claims
-
Handle resubmissions and appeals to maximize reimbursement
2
Insurance Benefit Verification & Troubleshooting
-
Verify client insurance benefits, including deductible, copays, and coverage
-
Identify potential issues before sessions occur
-
Communicate benefit details clearly to clinicians
3
Credentialing & Paneling Support
-
Assist with credentialing new providers with insurance networks
-
Manage CAQH profiles and insurance re-credentialing
-
Troubleshoot delays and follow up with payers
4
A La Carte Billing Services
-
One-time claim submissions for out-of-network providers
-
Reconciliation of outstanding claims and payments
-
Insurance eligibility checks for new clients
5
Insurance & Balance Conversations Toolkit
-
Aimed to aid clinicians with compassionate and clear client communication around financial matters
-
Equip clinicians with customizable scripts and templates for discussing insurance, balances, and payment expectations with clients
-
Develop personalized resources that align with the practice’s values and client base
-
Assist with crafting professional, warm client emails related to balances, claims, and payment plans
6
Billing Consultation & Training
-
Educate clinicians on best practices for insurance billing
-
Provide guidance on documentation requirements for claim approvals
-
Offer strategy sessions for clinicians transitioning to insurance-based billing
Rates & Pricing
Credentialing Services
-
Fixed rate based on the number of insurance panels
-
Includes application submission, follow-up, and troubleshooting
-
Custom quotes provided after an initial consultation
Claims & Revenue Management
-
Choose between:
-
Hourly Rate: Ideal for smaller practices or occasional support
-
Percentage of Collected Claims: Flexible to align with your practice’s budget and volume
-
-
Both options include claim submissions, follow-up, and denial management
Onboarding Services
-
Fixed rate based on client caseload and practice size
-
Includes benefit verification setup, system configuration, and workflow training
A La Carte and Consultation Services
-
Available for one-time claims, benefit verification, and customized consulting
-
Pricing varies depending on service complexity and volume
Interested? Schedule a consultation to discuss which pricing model fits your practice best.
FAQs
What EHR Systems Do You Work With?
I am familiar with Therapy Appointment, TheraNest, Therapy Notes, Jane, My Client's Plus, and Simple Practice. If you are using a different EHR system, I will learn how to use the EHR system you are currently using as part of your onboarding package.
What Size Practice Do You Work With?
I work with both individual providers and group practices, offering flexible billing solutions tailored to the size and needs of your practice. Whether you’re a solo clinician looking for support with claims management or a growing group practice in need of comprehensive billing services, I can help streamline your processes and ensure smooth insurance operations.
What Are Your Qualifications?
I have over five years of experience in mental health administration in group & private practice. I’ve developed expertise in medical billing, insurance claims management, and troubleshooting complex insurance issues. I am also currently working toward earning my Professional Biller Certification from the AAPC to further enhance my expertise and continue providing high-quality service.
How Do I Get Started?
Getting started is easy! Reach out to me through the contact form or email to discuss your practice’s needs. We’ll set up a consultation to explore how I can best support your billing operations.
What Insurance Companies Have You Worked With?
I have experience with a variety of insurance companies including: Aetna, BCBS Anthem, BCBS Blue Choice, BCBS HMO, BCBS PPO, Cigna, ComPsych, EAP Programs, Magellan, Medicaid/Medicare, Meridian, Meritain, Optum/United Healthcare, and many others.
Do You Provide Support for Client Communication About Balances?
Yes! I can communicate directly with clients from. I also offer consultation and resources to help clinicians approach client conversations about balances and payments with compassion and confidence. As well as, assistance with drafting clear, professional communication to ensure transparency and trust.
Get in Touch
Contact me at billing@zoeengling.com to get started!